01 CONTACT
CONTACT LET’S START A CONVERSATION
Let's Talk About
Your Next Stay
A thoughtful stay begins with a useful conversation. Whether you are drawn to Sydney's waterfront architecture, the Gold Coast's open coastal rhythm or Melbourne's creative streets, our team is the starting point for questions about the NOVEXA collection. Tell us what brings you to the destination and which details will help you decide whether a hotel perspective suits your plans.
Accommodation enquiries can include preferred dates, room interests, the number of people travelling and any practical needs that require attention. If a particular configuration, access arrangement or dining requirement is essential, please mention it early. The information on the website introduces our concepts; availability, services and any proposed inclusions are confirmed separately before a reservation is arranged.
You can also contact us about business partnerships, design conversations and general information. Choose the subject that best describes your enquiry and provide enough context for it to be understood. There is no need to include passport details, payment card information or other sensitive documents in the form.
For a direct conversation, use the telephone or email details below. The form provides a simple way to organise your enquiry details and complete them in your browser. Completing it does not create a booking, process a payment or confirm room availability. Whatever stage your plans have reached, we welcome clear questions and the opportunity to help you explore the next step.
02 CONTACT
Reservations
[email protected]+61 2 5550 246803 CONTACT
Business Partnerships
[email protected]+61 2 5550 246802 A LITTLE MORE INFORMATION
Good Questions.
Clearer Plans.
Before making an enquiry, it can help to identify the two or three details that matter most to your visit. Your destination and dates provide the starting point, while personal priorities make the conversation more useful. You might be planning around a cultural event, looking for a particular pace of travel or seeking clarity about accommodation arrangements. Mentioning those interests gives your questions a clearer context.
Specific facilities, room layouts, dining services, entertainment access and package terms should be confirmed directly before you rely on them. Generated photography illustrates the collection's architectural direction and should not be used to infer a particular room feature or view. Please check travel times and any third-party arrangements independently when planning a wider itinerary.
For questions relating to personal information, include “Privacy enquiry” in the subject of your email and describe the matter without sending unnecessary sensitive details. You can read the Privacy Policy for more about the information entered on this website and use Cookie Settings to control optional external content.
If you are interested in a business relationship, introduce your organisation, the nature of your proposal and a preferred contact method. Our partnerships email is listed alongside the general contact details. For a stay enquiry, choose the relevant hotel so your interests remain clear. A little practical context helps turn an initial question into a more focused discussion.